Refunds and Returns Policy for MiKZ.space
Effective Date: January 16, 2024
Introduction
Welcome to MiKZ.space! This Refunds and Returns Policy explains the terms under which customers can return products and request refunds. Our policy is designed to be fair and transparent to both our customers and our business, Dmitriy Kim.
Scope of Products
As MiKZ.space offers a blog platform to creatives under a freemium model, our primary products are subscription-based services. This policy applies to these subscription services.
Refund Eligibility
- Trial Period: If you are in your trial period, you can cancel your subscription at any time without any charge. No refunds are necessary in this scenario.
- Subscription Services: If you have been charged for a subscription after the trial period, you are eligible to request a refund within 14 days of the charge, provided you have not used the service extensively during this period.
- Renewals: For subscription renewals, refund requests must be made within 7 days of the renewal date.
Conditions for Refund
- Non-Usage: Refunds will only be considered if the service has not been significantly used during the refund period.
- Technical Issues: If you are experiencing technical issues that prevent you from using our service, please contact us immediately. We will attempt to resolve these issues; however, if we are unable to do so, a refund may be issued.
Process to Initiate a Return
To request a refund, please follow these steps:
- Email us at [email protected] with the subject line “Refund Request.”
- In your email, include your account information and the reason for the refund request.
- We will process your request and respond within 5 business days.
Fees and Costs
No additional fees will be charged for processing a refund. However, please note that the original transaction fees or any applicable taxes might not be refundable.
Contact Information
For any questions or concerns regarding our refunds and returns policy, or for assistance with initiating a return, please contact our customer support at:
- Email: [email protected]
- Address: Seoul, Gwangjin-gu, Dongil-ro 26-gil, 62-9.
Policy Amendments
We reserve the right to modify this policy at any time. All changes will be effective immediately upon posting to our website.